Refund & Cancelation Policy
What to do when you need to cancel or amend your booking? While traveling, things can change unexpectedly. We fully understand that and will do anything to help you amend your booking and reschedule if possible.
Most tours and activities can be canceled or changed without extra charges unless stated otherwise on the voucher. These policies apply: Cancellation within 72 hours before the start of the activity or no show without a valid reason: no refund. In case of illness we will need a valid doctors note.
NO-SHOWS OR MISSED TOURS
Please note that we offer no refunds or any type of reimbursement for extra costs due to “no-shows”. If you or your party miss your tour, arrive after announced departure time, arrived the wrong date, arrive at the wrong departure point or for any other reason do not show up to join the tour our policy offers 0% refunds. We will do our best to identify ourselves to guests waiting for the tour, however it’s solely the responsibility of the guests to identify yourself and your party to our staff before respective tour departure.
In all cases, please contact our team. We will do our best to help you.